Items sold on the Greenstone Shop website are subject to our terms and conditions. Please ensure that you have read them thoroughly before purchasing any products.
RETURNS AND REFUNDS
If you wish to return your item for a refund simply let us know within 14 days on receipt of goods with reason why. We are happy to offer you a refund or an exchange for credit excluding any shipping and handling fees as these are non-refundable.
Refunds will not be issued to anyone who has refused delivery of package for any reason. We do not accept returns or issue refunds based on refusal or avoidance to pay for Local Tax, Custom fees or VAT fees. We will not refund based on Customs stopping or destroying your package for any reason, it is your responsibility to check what is considered a prohibited item.
For the item to be approved for refund it must be returned in original packaging with utmost care to ensure its safe return- refunds will not be approved if item is returned damaged or broken in transit.
Return postage must be tracked and signature required when sending item back as we are not responsible for items being lost or damaged in transit and will not be able to issue refund. You are responsible for return postage cost.
Earrings cannot be returned if you change your mind due to hygiene reasons so please chose carefully!
Once your item has been returned, we will notify you and once inspected and approved for refund we will refund less cost of shipping and handling charges back to the card it was issued on. All refunds are in NZD please note due to exchange rate fluctuation there maybe slight variant in amount.
Our return address is:
5/954 Ferry Road
CANCELLATION OF ORDERS
You may only cancel your order before it has been sent so please contact us immediately on +64276402292 as your parcel would be sent the following day. Once it has been picked up to be delivered, we are unable to cancel your order and you would need to follow our refund policy.
SHIPPING, COURIER AND CUSTOM FEES (VAT)
Greenstone Shop delivers to most locations worldwide, but there are some places we are unable to send to, if there are any issues regarding this, we will contact you as soon as possible and a refund will be issued. Please no PO Box addresses as couriers do not deliver to these.
We endeavour to get the orders out for delivery the following day to the address you have supplied. The estimated time of delivery is just that an estimated time frame and will depend on how far your package must travel.
We cannot be held responsible for failure to deliver or delays in delivery caused by events or circumstances outside our control.
When "Authority to leave" agreements are in place with the Courier company, the parcel will be left at the front door of the property or a safe location around the property. No signature will be required for delivery to take place. When this option is selected, Greenstone Shop cannot be held liable for stolen or missing parcels. The customer is accepting full responsibility of the safe delivery of this parcel when selecting "Authority to leave."
Refunds will not be issued to anyone who has refused delivery of package.
We do not cover any cost relating to Local Tax, Custom Fees or VAT or any other local delivery-based fees specific to your country - this is your responsibility to pay any charges relating to this. We do not accept returns based on refusal or avoidance to pay these fees. We will not refund based on Customs stopping or destroying your package for any reason, it is your responsibility to check what is considered a prohibited item.
We are committed to protecting your privacy, we only use information we collect for processing orders, mail lists if you have opted to do so, and our business analyst software to help us improve our services.
We do not store credit card information.
We do not sell or share information given by you to any third parties with the following exceptions.
- If directed by court order by Law Enforcement Agency
- Any fraud or suspected fraudulent behaviour
- If needed to by third party software company maintaining or updating our software systems information.
We are happy for you to request to see a copy of, amend or remove any information held about you on our data base on request.