SHIPPING POLICY
SHIPPING AND CUSTOM FEES (VAT)
Please DO NOT use PO Boxes or Private Bags for shipping addresses. We need a physical address for our couriers to deliver to.
We offer free shipping to Australia and New Zealand for orders above $100.
Shipping for large Sculptures please contact us for shipping quote on 0276402292 or greenstoneshop@yahoo.com.
Greenstone Shop use PostHaste Overnight service within New Zealand. Please note that overnight delivery does not apply to Rural addresses. PostHaste do their best to deliver promptly but can not 100% guarantee timeframes.
If you need to check or update anything on your package, please call PostHaste on 0800 106 828.
We use DHL Express for our Overseas delivery. Greenstone Shop delivers to most locations worldwide, but there are some places we are unable to send to, if there are any issues regarding this, we will contact you as soon as possible and a refund will be issued.
We endeavor to get the orders out for delivery the following day to the address you have supplied. The estimated time of delivery is just an estimated time frame and will depend on how far your package must travel.
We cannot be held responsible for failure to deliver or delays in delivery caused by events or circumstances outside our control.
Refunds will not be issued to anyone who has refused delivery of package.
All parcels are signature required, any agreement between courier companies and your property to leave without signature are between you and the courier company and we will not be held accountable for parcels that go missing. We will not refund or replace missing items once they have been shown to be delivered to your property. Please use a work address if this is safer.
We do not cover any cost relating to Local Tax, Custom Fees or VAT or any other local delivery-based fees specific to your country. This is your responsibility to pay any charges relating to this. We do not accept returns based on refusal or avoidance to pay these fees.
We reserve the right to withhold delivery of the products to the customer for any reason whatsoever.
OUR SHIPPING RATES
Locations | Price | |
Domestic | New Zealand | FREE Tracked and signature required with PostHaste for orders over $100. Orders under $100 courier fee is $8. |
Zone 1 | Australia | FREE Tracked and signature required with DHL Express for orders over $100. Orders under $100 shipping fee is $20. |
Zone 2 | Bangladesh, Cambodia, China, Hong Kong SAR, India, Indonesia, Japan, Malaysia, North Korea, Pakistan, Philippines, Singapore, Sri Lanka, Taiwan, Thailand, Vietnam, Cook Islands, Fiji, New Caledonia, Papua New Guinea, Samoa, Tonga | $30.00 Tracked and signature required with DHL Express unless over 10kg |
Zone 3 | Canada, Mexico, United States | $30.00 Tracked and signature required with DHL Express |
Zone 4 | Albania, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Ireland, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, United Kington |
$40.00 Tracked and signature required with DHL Express unless over 10kg |
IF YOUR COUNTRY IS NOT LISTED THEN WE DO NOT SHIP TO YOUR COUNTRY