Free shipping to New Zealand and Australia. Afterpay and Laybuy Available.

COVID UPDATE NZ is currently in Level 2 we are able to Ship Orders and our shop will open Monday to Friday 9am to 5pm & Saturday 9am to 4pm. Don't forget to have your mask handy as per restrictions. Thank you for your support.

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RETURNS POLICY

RETURNS & REFUNDS

If you wish to return your item for a refund, simply let us know within 14 days on receipt of goods with reason why. We are happy to offer you a refund or an exchange for credit excluding any shipping costs as these are non-refundable. Please contact us on +64276402292 or by email greenstoneshop@yahoo.com. Remember to include your order number.

You must advise us with 5 days of receipt of products (receiving the package) regarding order shortages or damage in transit. 

Refunds will not be issued to anyone who has refused delivery of package for any reason. We do not accept returns or issue refunds based on refusal or avoidance to pay for Local Tax, Custom Fees, or VAT fees.

For the item to be approved for refund, it must be returned in original packaging with utmost care to ensure its safe return. Refunds will not be approved if item is returned damaged or broken in transit. 

Return postage must be tracked and signature required when sending item back. We are not responsible for items being lost or damaged in transit and will not be able to issue a refund under these circumstances. You are responsible for return postage cost. 

Nothing in these terms and conditions entitles the customer to refuse to take delivery or return the products as being surplus to their needs or for any other reason other than those agreed herein. 

Earrings cannot be returned if you change your mind due to hygiene reasons so, please chose carefully!

Our return address is:

Greenstone Shop

Unit 5/954 Ferry Road

Ferrymead

Christchurch 8023

New Zealand

Once your item has been returned, we will notify you and once inspected and approved for refund, we will refund less cost of shipping and handling charges back to the credit card it was issued on. All refunds are in NZD. Please note that, due to exchange rate fluctuations, there may be a slight variation in the amount. 

CANCELLATION OF ORDERS

You may only cancel your order before it has been sent so, please contact us immediately on +64276402292 as we endeavour to get your parcel out as quickly as possible. Once it has been picked up to be delivered, we are unable to cancel your order and would need to follow our refund policy.