TERMS & CONDITIONS

Christmas/New Years Hours

Closed from Wednesday 25th December till 5th January 2025 for our amazing staff to enjoy some family time over the festive period.  

Back open on Monday 6th January.

All online orders during this time will be sent out on Monday 6th January.

Items sold on the Greenstone Shop website are subject to our terms and conditions. Please ensure that you have read them thoroughly before purchasing any products.

INVENTORY ACCURACY 

Although we make every effort to ensure our inventory is correct and up-to-date, some items showing as being in stock at the time an order is placed may be unavailable. If this occurs an online representative will organize a refund or will contact you with a suitable alternative piece.

PRICES

The website will show the local currency of the country you are in or your computer is set to, please check in shopping cart or checkout which currency your order is being processed in. Please be mindful that this is just a tool within the website and is subject to a fluctuating currency market.

A delivery fee which covers the costs of sending the customer's order will be included in the total price at the time of purchase. We reserve the right to change this fee at any time and without prior notice. Fees will vary depending on shipping destination.

For any item being shipping Overseas, be advised, you may be subject to pay import duties on your order such as Local Tax, Custom fees, or VAT fees once it reaches its shipping destination. These duties are completely out of our control and are determined by each country's customs agency. We are unable to advise these costs upfront and this is your responsibility to check before ordering.

PAYMENT

We currently offer Credit Card, PayPal, Afterpay as payment options, among others. Please note that these payment methods can be changed at any time without prior notice.  

RETURNS & REFUNDS

If you wish to return your item for a refund, simply let us know within 14 days on receipt of goods with reason why. We are happy to offer you a refund or an exchange for credit excluding any shipping costs as these are non-refundable. Please contact us on +64276402291 or by email admin@greenstoneshop.co.nz. Please include your order number and the name that you placed the order under.

You must advice us within 24 hours of receipt of products (receiving the product) regarding order shortages or damage in transit.

Refunds will not be issued to anyone who has refused delivery of package for any reason. We do not accept returns or issue refunds based on refusal or avoidance to pay for Local Tax, Custom fees, or VAT fees.

For the item to be approved for refund it must be returned in original packaging with utmost care to ensure its safe return. Refunds will not be approved if item is returned damaged or broken in transit.

Return postage must be tracked and signature is required when sending item back as we are not responsible for items being lost or damaged in transit and will not be able to issue refund. You are responsible for the return postage cost.

Nothing in these terms and conditions entitles the customer to refuse to take delivery or return the products as being surplus to their needs or for any other reason other than those agreed herein.

Earrings cannot be returned if you change your mind due to hygiene reasons, so please choose carefully!

Our Return address is:

Greenstone Shop

Unit 5/954 Ferry Road

Ferrymead

Christchurch 8023

New Zealand

Once your item has been returned, we will notify you, and once inspected and approved for refund, we will refund less cost of shipping and handling back to the card it was issued on. All refunds are in NZD. Please note that, due to exchange rate fluctuation, there may be slight variant in amount.

CANCELLATION OF ORDERS

You may only cancel your order before it has been sent, please contact us immediately on +64276402292 as we endeavor to get your parcel out as quickly as possible. Once it has been picked up by the courier, we are unable to cancel your order and you would need to follow our refund policy.

SHIPPING AND CUSTOM FEES (VAT)

Greenstone Shop delivers to most locations worldwide, but there are some places we are unable to send to. If there are any issues regarding this, we will contact you as soon as possible and a refund will be issued.

We endeavor to get the orders ready for pick up by the couriers by the following day to start its journey to the address you have supplied. The estimated time of delivery is just an estimated time frame and will depend on how far you package must travel.

We cannot be held responsible for failure to deliver or any delays in delivery caused by events or circumstances outside our control.

Refunds will not be issued to anyone who has refused delivery of package.

All parcels are signature required, any agreement between courier companies and your property to leave without signature are between you and the courier company and we will not be help accountable for parcels that go missing from your property. We will not refund or replace missing items once they have been shown to be delivered to your property. Please use a work address if this is safer.

We do not cover any cost relating to Local Tax, Custom Fees or VAT or any other local delivery-based fees specific to your country - this is your responsibility to pay any charges relating to this. We do not accept returns based on refusal or avoidance to pay these fees.

We reserve the right to withhold delivery of the Products to the Customer for any reason whatsoever.

PRIVACY

We are committed to protecting your privacy, we only use information we collect for processing order, mail lists if you have opted to do so, and our business analyst software to help us improve our services.

We do not store credit card information.

We do not sell or share information given by you to any third parties with the following exceptions:

• If directed by court order by Law Enforcement Agency
• Any Fraud or suspected fraudulent behavior
• If needed to by third party software companies maintaining or updating our software systems information

We are happy for your to request to see a copy of, amend or remove any information held about you on our data base on request. 

SECURITY OF INFORMATION

We shall use its best efforts to prevent any unauthorized entry into the Greenstone Shop website. However, Greenstone Shop shall not be liable for any damage or loss whatsoever if any third party gains unauthorized access to the site.

The customer is obligated to always keep their login and password details safe and confidential.